Goals

The primary goal of case management is to optimize client functioning by providing quality social services in the most efficient and effective manner to individuals with multiple complex needs. Like all methods of social work practice, case management rests on a foundation of professional training, values, knowledge, theory, and skills used in the social service of attaining goals that are established in conjunction with the client and the client’s family, when appropriate. Such goals include

• enhancing developmental, problem- solving, and coping capacities of clients
• creating and promoting the effective and humane operation of systems that provide resources and services to people
• linking people with systems that provide them with resources, services, and opportunities
• improving the scope and capacity of the delivery system
• Contributing to the development and improvement of social policy.

Tasks and Functions

Although the roles and responsibilities of individual social work case managers can vary considerably depending on program or system objectives, social work case managers perform a range of common tasks related to client- level intervention and system-level intervention.

 

Ref: social work