Archive for the ‘social action’ Tag

Standards for Case Manager

The following 10 standards are generally organized into three areas: the client, the system, and the social work case manager. Beginning with the necessary qualifications of the social work case manager (standard 1), standards 2 through 5 pertain to client issues: primacy of the client’s interests, self-determination, confidentiality, and client intervention. Standards 6 through 8 pertain to systems issues: system intervention, fiscal accountability and quality assurance, and program evaluation. Standards 9 and 10 return to the initial focus of the social work case manager with a discussion of adequate staffing and intraprofessional relationships.

 

Standard 1. The social work case manager shall have a baccalaureate or graduate degree from a social work program accredited by the Council on Social Work Education and shall possess the knowledge, skills, and experience necessary to competently perform case management activities.

 

Interpretation

The practice of social work case management is highly complex and calls for a variety of roles and skills, such as advocate, broker, diagnostician, planner, community organizer, evaluator, consultant, and therapist. The qualifications of staff should be appropriately matched to the skills required to perform case management duties. Where required by state law, the social work case manager should be licensed or certified to practice.

System-Level Intervention

Today we are going to discuss on System Level Intervention. An organization’s structure, policies, and budget as well as the community network of services should adequately provide for the implementation of client-centered case management. The social work case manager is responsible for understanding how the agency and environmental systems can both positively and negatively affect clients and to intervene at the system level to optimize these conditions. To this end, the social work case manager engages in a range of tasks that support and enhance the system in which case management exists. For example, the social work case manager

  • analyzes the strengths and limitations of environmental systems
  • delineates desired outcomes
  • selects strategies to improve systems
  • assesses the effectiveness of strategies
  • continues to revise, as indicated, desired outcomes and strategies.

Specific activities include, but are not limited to, resource development, financial accountability, social action, agency policy formation, data collection, information management, program evaluation, and quality assurance. Like client intervention, system intervention occurs along a continuum and comprises an ongoing, uninterrupted cycle of tasks that are performed by the social work case manager.

Ref: social work